Watch the video below for a step-by-step guide on how to adjust your hands-free leash.

Watch the video below to learn how to adjust our Comfort, Velvet, and Sherpa harnesses for a perfect fit.

Yes! Our products are designed to fit a wide range of dog sizes — from tiny pups to larger breeds. We offer sizes from XS to L, and most of our harnesses and collars are highly adjustable to ensure a secure and comfortable fit. Be sure to check our size guide for detailed measurements

Our products are machine washable, which makes cleaning super easy. We recommend using a delicate cycle with cold water and placing the item inside a laundry bag if possible. Once washed, let it air dry — do not tumble dry.

If your dog is between sizes, we always recommend sizing up. Choosing the larger size ensures a more comfortable fit and allows room for adjustment. A snug fit is important, but it should never be too tight or restrictive.

Yes, we ship worldwide!

We aim to dispatch orders within up to 5 business days.

Once shipped, US orders typically arrive within 3–7 days. Transit times for international orders may vary and are outside our control.

If you need to change or cancel your order, please contact us at woof@furlou.com as soon as possible.

While we’ll do our best to accommodate, we can’t guarantee changes once the order has been processed or shipped.

We accept returns of unused and unworn items within 14 days of purchase for store credit only.

To start a return, email us at woof@furlou.com.

We don’t offer direct exchanges at the moment. Instead, you can return the item for store credit and place a new order for the correct item.

Yes. If you're in the US, we provide a $6 return label, and this amount is deducted from your store credit.

International customers are responsible for their own return shipping.

At this time, we only offer store credit for returns. Refunds to the original payment method are not available.